Terms, shipping and refunds

The product

A custom 252-piece jigsaw puzzle printed from an AI illustration of the drawing you upload, in the preview you choose. $32 including shipping. Colours on screen and in print can differ slightly. Small parts. Not for children under 3 years.

Shipping

We ship only to the 50 US states and DC. Typical delivery is about 1 to 2 weeks. If a paid order has an address outside these areas we hold it and contact you to correct the address or refund you in full.

Refunds and reprints

Each puzzle is made to order, so we can't take back a puzzle you simply changed your mind about once it's in production. If it arrives damaged, misprinted or not matching the preview you approved, tell us within 30 days of delivery with a photo and we'll reprint it or refund you. Before production starts you can cancel for a full refund through the support page.

Your drawing

You confirm the drawing is your family's and that you may use it. You keep all rights to it. We use it only to make and ship your order, never in our marketing.